1. Who we are
AMD Electrics provides electrical installation, repair, inspection, testing and maintenance services.
For data protection purposes, the controller responsible for your personal information is:
Legal name: AMD Electrics
Correspondence address: Empress Parade, Chingford Rd, London E4 8SL
Email: info@amdelectrics.co.uk
Telephone: 07916 151 824
Website: https://amdelectrics.co.uk
In this policy, “we”, “us” and “our” refer to that business.
2. Information we collect
Depending on how you interact with us, we may collect:
- Your name, email address and telephone number.
- Your postcode, property address and relevant access arrangements.
- Details of your enquiry, requested work and correspondence.
- Quotations, appointment details, invoices and payment records.
- Inspection results, electrical certificates and records of work.
- Photographs relevant to assessing or recording electrical work.
- Feedback, reviews and complaints.
- Limited technical information, such as IP addresses, browser information and security logs, where collected by our website systems.
- Your communication and cookie preferences, where applicable.
Please avoid sending sensitive personal information unless it is necessary for us to understand or carry out your request.
3. Where information comes from
We normally receive information directly from you through our website, email, telephone calls or discussions.
We may also receive relevant information from a landlord, tenant, managing agent, contractor or another person arranging work on your behalf. Where appropriate, we will explain who provided it.
4. How we use information and our lawful bases
Enquiries and quotations
We use your contact and property details to respond to enquiries, assess requirements and prepare quotations. Where you are a prospective customer, this is normally necessary to take steps at your request before entering into a contract.
Carrying out work
We use relevant information to arrange appointments, provide services, communicate about work and administer payments. Where you are our customer, this is necessary to perform our contract.
Working with tenants, agents and business contacts
Where our contract is with someone else, we rely on our legitimate interests in arranging and delivering electrical services and maintaining appropriate business records.
Legal and regulatory requirements
We process information where necessary to meet legal obligations, including applicable accounting, tax and electrical-work record requirements.
Security, complaints and business administration
We rely on our legitimate interests in protecting our systems, preventing misuse, resolving complaints, maintaining records and establishing or defending legal claims. We consider the impact on individuals when relying on these interests.
Marketing
An enquiry does not automatically subscribe you to marketing. Where consent is required for marketing, we will request it separately. You can withdraw that consent at any time.
Testimonials and promotional photographs
Where we ask to use identifiable photographs or a testimonial for promotional purposes, we will explain the intended use and obtain permission where appropriate. Publicly available reviews may also be displayed where we have a lawful basis and comply with the source platform’s applicable requirements.
5. Who we share information with
We share information only where reasonably necessary, including with:
- Authorised employees and electricians or subcontractors involved in your work.
- Providers supporting our website, enquiry forms, email, hosting, security and IT systems.
- Accounting, payment and professional advisers.
- Certification bodies, building-control bodies or regulators where relevant.
- Insurers, legal advisers and public authorities where legally required or necessary to resolve a claim.
We limit information shared to what is relevant. Providers handling information on our behalf must do so under appropriate contractual arrangements.
We do not sell your personal information.
[BEFORE PUBLICATION: IDENTIFY THE ACTUAL HOSTING, FORM, EMAIL, ANALYTICS, CRM AND OTHER MATERIAL PROVIDERS. REMOVE CATEGORIES THAT DO NOT APPLY.]
6. International transfers
Some technology providers may process information outside the United Kingdom.
Where a restricted international transfer takes place, we use an appropriate legal mechanism, such as UK adequacy regulations or approved contractual safeguards, together with any additional measures required.
You can contact us for information about the safeguards relevant to your information.
7. How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.
Our standard retention periods are:
- Enquiries that do not lead to work: up to 12 months after our last meaningful contact.
- Customer correspondence, quotations and work records: normally up to six years after completion or the end of the customer relationship.
- Accounting records: for the applicable statutory retention period.
- Electrical certificates and safety records: for the period required by applicable obligations and justified by the type of installation and potential claims.
- Marketing preferences: while relevant, including a minimal suppression record where needed to respect an opt-out.
- Technical and security logs: up to 12 months after our last meaningful contact.
We may retain relevant records longer where required by law, an ongoing dispute, an insurance matter or another documented reason. We securely delete or anonymise information when it is no longer needed.
[BEFORE PUBLICATION: ANDREW MUST APPROVE THESE PERIODS AND CONFIRM THEY MATCH ACTUAL PRACTICE.]
8. Keeping information secure
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration or disclosure.
Access is limited to people and providers who need it for legitimate purposes. No online system can be guaranteed completely secure.
9. Cookies and similar technologies
Our website may use cookies or similar technologies to support its operation, security and your preferences.
Where consent is legally required, optional technologies will remain disabled until you agree. You can change your choices through the website’s cookie controls.
If analytics, advertising tools, embedded maps, videos or external review widgets are used, our cookie information will explain the relevant providers, purposes and durations.
Clicking a link to Google or another external website takes you to a service governed by its own privacy information.
[BEFORE PUBLICATION: AUDIT THE LIVE WEBSITE AND ADD AN ACCURATE COOKIE TABLE OR LINK TO A COOKIE POLICY. DO NOT CLAIM THAT ONLY ESSENTIAL COOKIES ARE USED WITHOUT CHECKING.]
10. Your rights
Depending on the circumstances, you may have the right to:
- Obtain a copy of your personal information.
- Correct inaccurate or incomplete information.
- Request deletion.
- Request restrictions on its use.
- Receive certain information in a portable format.
- Withdraw consent where we rely on it.
YOUR RIGHT TO OBJECT
You may object to processing based on legitimate interests for reasons relating to your particular situation. You can object to direct marketing at any time.
These rights are subject to applicable conditions and exemptions.
To exercise a right, contact info@amdelectrics.co.uk. We may need to verify your identity. We normally respond within one month, subject to lawful extensions or other applicable rules.
11. Complaints
Please contact us if you have concerns about our use of your information so that we can investigate.
You also have the right to complain to the Information Commissioner’s Office:
Website: https://ico.org.uk/make-a-complaint/
You do not have to complain to us first.
12. Providing information
We need certain contact, property and job information to respond to enquiries and carry out work. If you do not provide necessary information, we may be unable to quote, arrange an appointment or provide the requested service.
13. Automated decisions
We do not use your personal information to make solely automated decisions that produce legal or similarly significant effects.
14. Changes to this policy
We may update this policy to reflect changes to our services, systems or legal obligations. The latest version will appear on our website with its update date.